Rabat – Morocco’s progress in digital transformation took the focus on Wednesday during the regional congress titled “Towards a Digitally Accessible Arab Region – ICTs for All 2025,” held in Amman, Jordan.
Safaa El Alaoui, Head of the Universal Digital Access Service at the Moroccan Digital Development Agency (ADD), presented Morocco’s efforts and strategic roadmap to advance digital inclusion and public service digitalization.
The congress was organized by Jordan’s Telecommunications Regulatory Commission in partnership with the UN Economic and Social Commission for Western Asia (ESCWA) and the International Telecommunication Union (ITU).
El Alaoui emphasized that the ADD’s roadmap supports the national strategy “Morocco Digital 2030,” launched in September 2024. The strategy aims to boost the digital economy, encourage the development of local tech solutions, create jobs, and accelerate the digitization of public services.
Key pillars of the roadmap include modernizing public administration, enhancing interoperability between services, improving user experience, and promoting digital adoption among citizens, particularly vulnerable populations.
Morocco, she said, aspires to become a leading digital and tech hub in Africa, while ensuring inclusive access to digital tools. Among ADD’s flagship initiatives is the national data exchange platform for public institutions, designed to streamline citizen access to digital services and increase administrative efficiency.
El Alaoui also highlighted the “Digital Lab,” which supports rapid service digitization projects, and “Dar Al Mouwatin,” a one-stop digital center providing essential e-services to citizens, especially in remote areas.
Further supporting digital literacy, the “Academia Raqmya” platform offers training under the “Digital Acculturation Pathway” to equip citizens with digital skills and knowledge of emerging technologies.
ADD is also working with ESCWA to develop a national digital accessibility roadmap aimed at promoting inclusive design standards across digital platforms, ensuring better access for people with disabilities and reducing the digital divide.
The two-day congress gathered regional experts and decision-makers to discuss digital inclusion, the potential of emerging technologies like AI, and ways to enhance cooperation for a more equitable digital society in the Arab world.
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